Your Frequently Asked Questions, answered
Hours are Monday – Friday 9am – 5.30pm and Saturday 9am – 1pm
We accept Visa, Mastercard, Paypal, Direct Debit, Cheque and Money order (please note that orders will not be sent until funds have cleared)
The Card Verifaction Value (CVV) is an extra code printed on your debit or credit card.
CVV for Visa and Mastercard is the final three digits of the number printed on the signature strip on the back of your card. As the CVV is not embossed it is not printed on any receipts, adding extra security for the owner. CVV is an anti-fraud measure indtroduced by credit card companies worldwide. You are required to enter the CVV each time a payment is made if you are not present.
Yes! Our online system incorporates industry standard SSL 128 bit data encryption. The secure server that processes the payment is protected by the latest firewall technology. this ensure your private information is kept private throughout the process. Your credit card information is not stored on our server. We also cross shredd any printed information that we have stored within a short time period.
We do not supply shade cards as the range of colours available changes on a regular basis and we are only provided with one shadecard per yarn by the manufacturer. we have made every endeavour to ensure that the colours shown refect the true colours..
Yes! We do provide the same dyelot, if we dont have enough in the one dyelot in store we will order it in for you. – if you are concerned just send us a quick email on our contact page and we will look into it and make sure for you.
Sale yarns – end of line and disconinued items that are on sale can on occassion be different dyelots, any concerns or to check, please email us.
All prices are in Australian dollars and include the Goods and Services Tax (GST).
Phone: (03) 9726 7291 or +61-3-97267291 (International)
Fax: (03) 9726 7291 or +61-3-97267291 (international)
Address: 6-8 Brice Avenue, Mooroolbark, Victoria, Australia, 3138
Yes! Please come and see us at Mooroolbark Wool, 6-8 Brice Avenue, Mooroolbark, VIC, 3138
Monday – Friday 9.00am – 5.3opm
Saturday 9.00am – 1.00pm
Altered hours due to covid.
10am – 3pm weekdays – Click and Collect / Phone & internet orders Only