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Your Frequently Asked Questions, answered
Hours are Tuesday - Saturday 9.30am – 4pm
Sunday & Monday Closed
Christmas Hours:
Monday 23rd December 9.30am - 4pm
Tuesday 24th December 9.30am - 4pm
Wednesday 24th December to Sunday 29th - Closed
Monday 30th December 9.30am - 4pm
Tuesday 31st December 9.30am - 4pm
Wednesday 1st and Thursday 2nd January - Closed
We accept Visa, Mastercard, Paypal, Direct Debit, After Pay, Zip Pay, Cheque and Money order (please note that orders will not be sent until funds have cleared)
The Card Verifaction Value (CVV) is an extra code printed on your debit or credit card.
CVV for Visa and Mastercard is the final three digits of the number printed on the signature strip on the back of your card. As the CVV is not embossed it is not printed on any receipts, adding extra security for the owner. CVV is an anti-fraud measure indtroduced by credit card companies worldwide. You are required to enter the CVV each time a payment is made if you are not present.
Yes! Our online system incorporates industry standard SSL 128 bit data encryption. The secure server that processes the payment is protected by the latest firewall technology. this ensure your private information is kept private throughout the process. Your credit card information is not stored on our server. We also cross shredd any printed information that we have stored within a short time period.
We do not supply shade cards as the range of colours available changes on a regular basis and we are only provided with one shadecard per yarn by the manufacturer. we have made every endeavour to ensure that the colours shown refect the true colours..
Yes! We do provide the same dyelot, if we dont have enough in the one dyelot in store we will order it in for you. – if you are concerned just send us a quick email on our contact page and we will look into it and make sure for you.
Sale yarns – end of line and disconinued items that are on sale can on occassion be different dyelots, any concerns or to check, please email us.
All prices are in Australian dollars and include the Goods and Services Tax (GST).
Phone: (03) 9726 7291 or +61-3-97267291 (International)
Address: 7/4 Royan Place, Bayswater North, Victoria, Australia, 3153
Yes! Please come and see us at Mooroolbark Wool, 7/4 Royan Place, Bayswater North, VIC, 3153
Opening Hours
Tuesday – Saturday 9.30am – 4.00pm
Sunday & Monday - Closed
Yes, you can return items.
The following applies:
All damaged goods claims must be made within 7 days of receipt. Returns after this date may not be accepted.
Damaged goods or incorrect orders - will be exchanged or new goods shipped at our cost.
Change of mind - we accept returns but do not cover postage.
Please note, we do not accept returns for needles and patterns unless they are faulty.
Before posting your return please email or call us to discuss.
We now offer some great shipping options:
$10.90 Flat Rate for orders up to $149.95 (This is the cheapest satchel rate with Australia Post)
Free Shipping on orders over $150.00
Letter rate for leaflets is still available at $6.00 but this is not a trackable service. Please note that we do not cover any lost postage with this letter service
Express Shipping is available
We use Australia Post and Sendle Couriers for all of our parcels.
Please be aware that there are still some delays in transport.