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      Downloadable Content

      Once you have purchased a downloadable pattern you will recieve an email advising that upon confimration of payment you can then access your pattern.

      This means that once payment is recived from our end we will change your order status to complete and then you will be able to download your pattern.

      If you have any concerns or need further info, please call us on 03 9726 7291. thanks

      Delivery and freight charges

      We now use a combination of Australia Post and Sendle Couriers to enable us to get the best price available. We hope that you will be happy with their service as well, however if you do have any concerns please contact us.

      Delivery charges are now set amounts and are added at the later stage of the ordering process. We have made these changes as Australia Post now charge differently. The charges are now based on size of parcel instead of weight. Due to spiralling costs for both you our customers and ourselves we felt set prices would work better for all.

      Once you have entered your address details our link in the shopping cart will calculate the postage for you.

      We do not charge a handling fee.

      Postage over 500 grams will have a tracking number.

      Express: Due to changes within Australia Post we can now only offer express on parcels smaller than 500 gram. If you are wanting express on bigger parcels please contact us seperately and we can look at costs for you. Our apologies for the inconvenience.

      Delivery Time

      For local orders within Australia postage usually takes approximately 3 working days for deliver, however they can take up to 10 working days.

      For overseas orders, please allow up to 20 working days from when you place your order for delivery. Most delivery times are under 10 days.

      Missing Parcels

      Unfortunately, once in a while a parcel goes missing. This is rare but unavoidable. In these circumstances one of two things can happen:

      If you have given “authority to leave” we will not replace your items as it is out of our hands.

      If you did not give permission, your parcel will be sent as “signature only” which will mean you must sign for your delivery (parcels over $50)

      The exceptions to these rules are on very small parcels as they are automatically “authority to leave”, these will be replaced if required.

      Goods out of stock

      We are a non computerized shop. this means that unfortunately we cannot show stock on hand. We do endevour to keep everything in stock, however this is not always possible.

      If we are unable to supply the goods immediately we will contact you with details of expected delay and endeaver to deliver as soon as the stock becomes available from our supplier.

      In general most out of stock items come in within a week.

      Returns Policy
      Your satisfaction is important to us. If you are not happy with your purchase please contact us within 7 days of its arrival. If the yarn is damaged or incorrect, we would like to replace it and we will cover the cost of postage. If it is a “change of mind” return, we are happy to except it, however you will be responsible for any freight charges.
      Yarn must be returned in new, saleable condition.
      We do not accept returns on sale items, patterns, needles or books.
      Please contact us beforehand, as we do not accept returns without first discussing the problem with you.